Frequently Asked Questions
Everything you need to know about our luxury footwear and accessories.
How do I find my perfect fit?
We offer a comprehensive fit guide on each product page. Since our footwear is designed for comfort and longevity, we recommend measuring your foot and comparing it to our size chart, or visiting one of our retail locations for a professional fitting.
What is your return and exchange policy?
We want you to love your purchase. We offer returns or exchanges on unworn, pristine items within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return.
Where are Poppy Barley products manufactured?
We are committed to ethical manufacturing. Our products are handcrafted in family-owned factories in Mexico, Brazil, and Spain, where we ensure fair wages and safe working conditions for all artisans.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within North America. Once your order ships, you will receive a tracking number via email to monitor your delivery's progress.
Do you offer a warranty on your leather goods?
Yes, we stand behind our quality. We offer a one-year limited warranty against manufacturing defects on all footwear and handbags. This does not cover normal wear and tear or improper care.
How should I care for my leather shoes and bags?
To extend the life of your items, we recommend using a leather protector spray before your first wear. Clean regularly with a damp cloth and use a high-quality leather conditioner to keep the material supple.